Frequently Asked Questions

  • Yes! Our office for in-person sessions is located in City Park West in Denver, Colorado. We are licensed in both Colorado and Illinois, and can conduct telehealth sessions with clients who reside anywhere in these states.

  • The length of sessions depends on the clinician you work with, who can assist you in determining the appropriate session length and answer any questions you may have. Most individual sessions typically last about 50 minutes, while couples sessions can vary.

  • What if I have to cancel a session?

    There is no charge if you cancel more than 48 hours before your scheduled session by contacting your clinician or admin@expansivetherapycollective.com.

    What if I cancel my session within the 48 hour window?

    • Self Pay: If you cancel less than 48 hours before your session, you will be charged your full session fee.

    • Medicaid: Still notify your clinician or admin@expansivetherapycollective.com; frequent late cancellations will lead to referral considerations.

    What if I'm late for my session or miss my session without cancelling it?

    • Self Pay: Charges still apply.

    • Medicaid: There is no charge, but rescheduling or a referral out is at the clinician’s discretion.

  • Under the law, health care providers must give patients who don’t have insurance, or who are not using insurance, an estimate of the bill for medical items and services.

    • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

    • You can request that any provider at Courtney Bilbrey, LCSW, provide you with a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

    • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.

    Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call the Colorado Division of Insurance at 303-894-7490 or 1-800-930-3745.